FRIENDS AND FAMILY TEST

Thank you to all our patients who have taken the time to complete the questionnaire.

How likely are you to recommend our service to friends and family if they needed similar care or treatment? Our patients said "extremely likely"

 

We had 18 patients leave comments for us this month;

I have been with this surgery all my life and found Drs and staff to be very helpful, sympathetic and nothing is too much trouble for them.

I find everyone at this practice very helpful, I can see how you came third in a recent poll.

Brilliant service and staff - consistently.

Everybody is very helpful.

It's the government causing issues with the NHS, so I hear that all surgeries are coping the same, lack of GPs means longer wait to see one.  Never waited 5 hours at GP practice like I have at the Pilgrim Hospital.

During my treatment for cancer the doctors and staff could not be more helpful.  They were great.

Always polite staff and very friendly.

Always friendly and helpful, patients always come first.

Fantastic service from start to finish always friendly and helpful.

I feel its a very friendly, clean and happy surgery.  It's bright and the staff and doctors/nurses are great.

From reception to nurses, doctors I have always received lst class treatment to collapsing at home, going to hospital and the doctors from the surgery phoned next morning to find out how I was.

Always received first class service.  Staff friendly and helpful, doctors always have time for you.

Helpful, local.  Good service.

Very friendly staff.

The few times I've wanted to see a medical advisor Doctor/Nurse has usually been within 24 hours.

I have needed to see the doctor several times in the last month and have always got an appointment when needed and everyone is really helpful and friendly.

Clean premises, polite reception.

Very helpful staff from telephoning for an appointment to the level of medical advice from GPs.

 

2 patients commented that they would be "LIKELY" to recommend the practice to friends and family.

Pleased with GP being able to see and check our daughter's symptoms today, she clearly explained what she was doing and why.  Previous experience of triage, Gp has been rude and on one occasion did not ask symptoms beyond basic complaint and said too busy so gave no advice on pain relief until afternoon drop in session.  Ended up calling 111 to help to know what pain relief to take in the meantime.

Good service and friendly people.

 

Thank you for your continued feedback so we can better understand your views and provide the best possible care.