Important Info on Patient Access

Important Information Regarding Patient Access

Dear dispensing patient,

It has been brought to our attention that on-line prescription ordering systems used by this practice are not working correctly and are making it difficult for dispensing patients to continue to use the practice dispensary.

Difficulties using the service may result in patients inadvertently nominating a pharmacy to dispense their prescriptions.

The suppliers of these systems are aware of the problem and are working to address them. However, while this process is underway, your practice would ask that you do not use any online access and either call into the practice to drop your repeat prescription in or phone the dispensary on their direct line 01205 460254 in order that they can deal with your request.

This is a national problem and it will have an impact on the dispensary at the practice. The dispensary is an important part of the services we are able to provide at the practice and without this income the practice will be affected.

Should you have any other queries with regard to this please do not hesitate to call me.

Yours faithfully



Karen Tetther
Practice Manager