Friends and Family Test Results 2018

Here are the results for the Friends and Family Questionnaires that were filled in by our patients so far this year

We asked our patients "How likely are you to recommend our services to friends and family if they need similar care or treatment?"

Below are the results for each month;


Sutterton Medical Surgery - Friends and Family Data 2018
  Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 TOTAL
Extremely Likely 11 21 13 9 7 4 11 7 8       91
Likely 6   2 5 5 1 7   1       27
Neither Likely or Unlikely 1       1   1           3
Unlikely                         0
Extremely Unlikely                         0
Positive Comments 16 16 13 13 12 4 19 7 9       109
Negative Comments 1 0 0 0 0 0 0 0 0       1
Number of Comments                         0


Here are some of the comments from the surveys

"Supportive, confidential, always willing to help out and sort out + find information"

Mrs. H.S

"Friendly, helpful and always willing to do all they can for you"

Miss S.B

"The staff and Doctors are always helpful and attentive"


"Staff are helpful and friendly service"

Mr. M.B

"Good friendly Service"


"Friendly and professional"

Mrs A.A

"All staff and Doctors are caring. Phone answered quickly and efficiently. Waiting area bright and clean. Lots of information available."

Mrs D.B

"Good Doctors, Nurses and staff"

Mrs L.C

"The care that I receive from the Nurses and the service from the Surgery on the whole is second to none. I am pleased with all the services from the Surgery"

Mr P.J

 "The staff are very friendly and always help in any way they can, I can always get to see the Doctor when I need to and not having to wait"

Mrs D.M

"Always extremely helpful and friendly staff - make you feel like a cared for patient and not just a number"

 Mrs K.J

"Everyone is so good and helpful - Cannot fault the care given"

Mrs D.W

"Great doctors - even if you can't get an appointment - you can always speak to someone. Friendly reception staff - always happy to help."

Mrs P.L

"Lovely surgery premises and staff. Everyone helpful and friendly. Can always get an appropriate appointment. Easy repeat prescription service on same premises too."

Mrs J.H

" We have always found all staff to be very obliging and ready to help in all eventualities. A really 1st class service despite all the constraints of an under-pressure NHS"

Mr P.I

"Very helpful, kind staff and a doctor who is always able to find time to fit in an appointment at short notice when necessary. I couldn't wish for better treatment."


"Surgery is always very helpful and people who work here are polite and very caring. If there is one downfall, I would like more late appointments when working until 5 o'clock"


"I have only recently moved into the area but everyone at the practice is friendly and helpful"

Mrs D.B

"The service we receive at Sutterton Surgery is second to none. We cannot praise the whole team enough. *Husband and myself*"

Mrs M.S

"Polite, friendly and very helpful, everyone tries to do the best for you"

Mrs S.C