NHS Midlands and East want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately you're helping us to make changes that will ensure we can offer the best possible care.
If you'd prefer to give your comments anonymously, then please do so. If you do leave your contact details then we might get in touch, to talk to you about your feedback so we can better understand your views.
On the feedback that was submitted from the friends and family tests in March 2019, 11 people said they were extremely likely to recommend our service to friends and family and only 1 person said they were unlikely to recommend us. We also received some lovely comments from patients:
"All staff are ready to listen"
"Practice is always efficient, professional and friendly"